Frequently Asked Questions

Your Advanced360 promo code found in the book, and starting with AAXXXX will get you 20% off the total bill. This applies to an unlimited number of participants, but only one promo code can be used for each assessment/transaction.

Promo codes can be found in the book “A FAMILY BUSINESS ON THE MOON: 24 activities to plan your family and business future”

Each promo code can only be used once and is subject to expiration. Only one Advanced360 promo code can be used for each transaction or assessment.

The expiration date is currently set to 6 August 2029, but is subject to change.

Your Basic360 promo code found in the book, and starting with ABXXXX will get you 3 respondents per Promo code off the total bill. With effect from 1 September 2025, the Basic360 promo code will no longer be needed, as the Basic360 will become part of our Core assessments, which are free within the subscription plans.

Wef 1 September 2025, our pricing is based on two key factors:

Plan Tier – Choose the subscription that fits your needs (Family, Advisor, or Advisor Plus), with discounts for annual billing.

Rater Volume – Core assessments are included for a set number of raters (e.g., 5 for Family, 30 for Advisor). Additional raters are added at a flat rate ($149.90/year or $14.99/month).

You only pay for what you use: Core assessments (Basic360, Communication360, Commitment360) are free within your plan’s rater limit.

Premium assessments (e.g., Advanced360 Profile, Listening360) are billed per use.

For the Advanced360, it's US$$149USD per rater and if you had an Advanced360 promo code from the book, you will get 20% off the bill.

Payment can be via Stripe which accepts Visa, Mastercard, American Express, JCB, China UnionPay, Apple Pay and Google Pay.

The respondents should typically receive e-mails with their unique link within 10-15 minutes from the time they are invited. Delays in e-mail traffic may occur on the recipient’s end if they have firewalls or spam filters. The email will come from Family and Business Learning no-reply@fab-learning.com, with subject header "You are invited to complete the [Assessment Type, eg. Communication360] for [your survey name]"

Go to MY DASHBOARD/MY SURVEYS/[Survey type] click Invite Then add the email and submit. You will be directed to make a payment for the additional respondent. Once your payment is successful, your new respondent will receive an email to participate in your survey shortly. Note that you can only add email addresses when the survey is still active (not closed).

Go to MY DASHBOARD/MY SURVEYS/[Survey type] and click the Completed/Invited numbers for your survey. You will see a list of all the emails you invited and whether each one has completed or not.

If you are the main user/Facilitator, go to MY DASHBOARD/MY SURVEYS/[Survey type] and click Begin Survey If you are a respondent, you will receive an email from Family and Business Learning with subject " “You are invited to complete the {survey type} (eg. Communication360) for {your survey name}” with a link to Begin Survey.

Go to MY DASHBOARD/MY SURVEYS/[Survey type]/ CloseSurvey and click CONFIRM. If there are still respondents who have not completed their surveys, you will see this pop up message: “Please note that there are still X of respondents who have not completed the survey. Once you close this survey, you will not be able to reactivate it, and the report will be generated based on the responses received to date.” You can decide to either CANCEL or CONFIRM to proceed with your request to Close the Survey.

At this time, you will need to write to kay@fab-learning.com to help you with this.

The default expiry is set at 90 days and you cannot extend it beyond that period.

Go to MY DASHBOARD/MY SURVEYS/[Survey type] and review the numbers under the Completed/Invited column.

Go to MY DASHBOARD/MY SURVEYS/[Survey type] and click the Completed/Invited numbers for your survey. You will see a list of all the emails you invited and whether each one has completed or not. Click "reinvite" to send another email to those who have not yet completed their 360.

Allow approximately 10 to 20 minutes to complete the Basic360 and 360 Scorecards. Some may need more time to answer the open-ended questions. The Advanced360 should take around 30 - 60 mins to complete.

If you are the main user, you can start your survey by going to MY DASHBOARD/MY SURVEYS/[Survey type] and click Begin Survey. If you are the respondent, please check your junk or spam folders. If you still can’t find it there after an hour, please contact kay@fab-learning.com

Users can go to MY DASHBOARD/MY SURVEYS/[Survey type] and click Analyze to view the report at anytime. If you are a respondent, you can access your report when the survey is closed. You will receive the link to the report in an email to inform you that everyone has completed the 360 and the feedback report is ready. The email will come from Family and Business Learning no-reply@fab-learning.com with the subject title " The {survey type} eg. Basic360 or Communication360) report for [your survey name] is now ready for your review"

The online 360º planning assessments help enterprising families capture data from multiple members on current activities, to guide family discussions and planning. The idea comes from leadership development assessments, where you, your boss, direct reports, and peers, rate your performance. Our 360º Profile participants will each get a feedback report that compares his or her responses with the family average for a shared view of the family’s planning situation. This deals with the single most important issue in family business—making the implicit, what everybody thinks they know, explicit. Because the data comes directly from the family, it also creates psychological ownership.

You decide what your focus and priorities are, based on your own situation.

We use the Parallel Planning Process (PPP), in combination with the online 360° assessments, to enable multigenerational families to create a planning blueprint to move from values to vision, and from vision to their family and business’s strategy, investment, and governance planning actions.

At this time, you will need to contact kay@fab-learning.com for help. Please note that payments made to Family and Business Learning (FAB LEARNING) are, as a general rule, not refundable. However, FAB LEARNING may provide you a refund or other consideration, with the amount and form - and the decision to provide it - at its sole and absolute discretion. Any effectuated refund does not entitle you to further refunds or other considerations in the future for similar instances, nor does it obligate FAB LEARNING to provide them in the future, under any circumstance.

Don’t worry, it happens to the best of us. That is why we implemented a magic link, which is a single-use URL sent to the user's email or phone, so you can authenticate (sign in or sign up) without needing a password. Just click "Get the Magic Link" on the login page and look out for it in your inbox.

Go to MY DASHBOARD/MY SURVEYS/Invite and check if the email address you entered is correct. If it is, you can click reinvite to send the email again. There may be delays in e-mail traffic on the recipient’s end if they have corporate firewalls (eg. company emails) or spam filters.

You may cancel your subscription at any time by visiting your account settings.

Note there there will be no refunds for partial periods. That is, if you cancel during an active billing cycle (e.g., annual/monthly), your access will continue until the end of your current paid term.

For example: Canceling 3 months into an annual plan means your access continues for the remaining 9 months, with no refund for the remaining time.

Please also note that uncompleted assessments will be forfeited upon cancellation. The auto-renewal function will be disabled, and your plan will not renew after the current term ends.

All payments made to Family and Business Learning (FAB LEARNING) are, as a general rule, not refundable. However, FAB LEARNING may provide you a refund or other consideration, with the amount and form - and the decision to provide it - at its sole and absolute discretion. Any effectuated refund does not entitle you to further refunds or other considerations in the future for similar instances, nor does it obligate FAB LEARNING to provide them in the future, under any circumstance. Please refer to our Terms of Use for more details.

You may cancel your subscription at any time by visiting your account settings.

No Refunds for Partial Periods: If you cancel during an active billing cycle (e.g., annual/monthly), your access will continue until the end of your current paid term. Example: Canceling 3 months into an annual plan means your access continues for the remaining 9 months, with no refund for the remaining time. Please note that the Family Plan is only available as an Annual plan.

Immediate Effects: Uncompleted assessments will be forfeited upon cancellation. Auto-renewal will be disabled, and your plan will not renew after the current term ends.